Document Type


Publication Date

Spring 2018


Ramin Neshati

Course Title

Decision Making

Course Number

EMGT 530/630


Decision making -- Data processing -- Evaluation, Hierarchical decision model, Computer software -- Development


Every manufacturing company is faced with the problem of accurately converting customer requirements into products and deliverables, including a thorough review of customer specifications. Software can help facilitate this tedious and time consuming process, but choosing or designing the best solution is difficult due to conflicting and poorly prioritized criteria.

This paper illustrates the use of an analytic hierarchy process, specifically the hierarchical decision model (HDM) tool developed at Portland State University, to select the best software solution for facilitating customer spec review. In addition to resolving the primary question of which software to use, it shows how the HDM tool can be used to rank the selection criteria in a way that is useful for communicating requirements to the software developers.

This study suggests that an analytic hierarchy process may be useful for prioritizing criteria for other design problems, and suggests improvements for the HDM tool.


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