Document Type


Publication Date

Spring 2019


Ramin Neshati

Course Title

Decision Making

Course Number

ETM 530/630


Personnel management -- Computer network resources, Employee selection -- Information technology, Hierarchical decision model, Enterprise resource planning, Decision making


This paper mainly discusses the decision making process of Recruitment Software Selection for mid-sized organizations while comparing and contrasting some heuristics and biases that are encountered during the decision making process. Based on the current IT landscape in the organization, four recruitment solutions have been shortlisted and a decision has to be made to recommend one software solution to the management team. HDM tool has been identified to evaluate the solutions with the help of experts who are ERP (Enterprise resource planning) Consultants with more than 8 years of industry experience. Also feedback has been collected from the HR Users of these tools to complement the results from HDM tool. As a result of this study, it is found that SuccessFactors recruitment solution suits the organization considering the current landscape. Also it has been observed that heuristics and biases also play a significant role in decision making. This study does not include a comprehensive list of criteria like integration with job boards and hiring agencies and back ground check companies. It would be interesting to consider them in the future study. Also a large and equal number of experts should be considered so that the results can represent the realistic scenario.


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