Mathematical optimization -- Applications to shift scheduling, System analysis -- Mathematical models, Portland State University. Office of Information Technology -- Management, Operations research
As the economy has shown a long pattern of job growth, the populations going to college or university for post-secondary education have slowed. Additionally, state mandated minimum wage corrections have caused a steady increase to the cost of maintaining service levels where lots of low or minimum wage workers are necessary. Significant reductions in enrollment levels and the rising costs of maintaining student work forces have led to institutions of higher education needing to re-evaluate their costs and find innovative efficiencies. This is particularly true of information technology departments, which are traditionally considered a cost and rarely considered a value addition. Portland State University’s Office of Information Technology (OIT) faces a challenge in having to make significant cuts to its overhead while trying to limit its loss of service levels. Towards that effort, we have evaluated the efficiencies associated with student staffing costs and maintaining computer labs at the university. This model highlights the inefficiencies of the computer labs and helps to make recommendations for which labs to remove or reduce to save on costs and maintain sufficient levels of service.
Snodgrass, Rita; Verma, Bharat; and Sherman, Dave, "PSU Computer Labs Efficiency Study" (2020). Engineering and Technology Management Student Projects. 2295.