Document Type


Publication Date

Fall 2020


Charles Weber

Course Title

Communication and Team Building

Course Number

ETM 522


Virtual work teams -- Management, Personnel management, Teams in the workplace, Organizational behavior, COVID-19 (Disease), Telecommuting


The COVID-19 pandemic has brought about an unprecedented economic and social crisis that has affected many businesses. Due to health concerns, many organizations are being managed virtually. This can be challenging, especially for employees and employers that are used to face-to-face interaction and for those who are not tech-savvy. Organizational leaders need to develop strategies and methods to maintain business, as well as maintain the productivity levels of employees. This research paper investigates the most effective ways to lead virtual teams during a pandemic. This is a semi-empirical study based on a short literature review and the survey responses of a sample size of n=42 from working professionals across various job levels. The authors identified the key challenges of leading and working in virtual teams from the survey results, including communication hardships and the obstacles with onboarding new employees remotely. Drawing on the team’s experiences and knowledge from the related literature review as well, this paper proposes a set of best practices based on the patterns observed in the survey. The paper also includes the scope of future work that can be done in this field.


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