Document Type


Publication Date

Winter 2021


Tugrul Daim

Course Title

Decision Making in Engineering and Technology Management

Course Number

ETM 530


Technology -- Management, Restaurant management -- Decision making, Hierarchical Decision Model


This paper assesses the readiness and the optimization of restaurant delivery systems. The restaurant industry has suffered a lot economically during this past year. Several restaurants didn’t survive the pandemic and others still are still struggling to remain open due to local and federal laws preventing gathering in a restaurant. To survive during this pandemic, restaurants will need to pivot and change their day to day business operations. Two surveys research were conducted based on our initial Hierarchical Decision model’s category containing safety, quality, service, economics. One survey was sent to a few restaurant owners and the other was sent to the general restaurant customers A Hierarchical Decision Model (HDM) was created to identify the key factors that will enable restaurants to efficiently meet and implement delivery services to general revenues while the governmental restrictions are still in place.


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