Dundar F. Kocoaglu
This report discusses the role of communication feedback during product development. Three case studies are detailed to identify the reasons why feedback failed and what the consequences of that failure have been. The cases are Three Mile Island, Ford Pinto, and the space shuttle Challenger
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Bailey, Bruce J.; Fenton, James; Kelly, Lee; Peterson, Robin; Rak, Thomas; and Tracy, Gordon, "Negative Feedback Communication in Product Development" (1988). Engineering and Technology Management Student Projects. 327.