Document Type

Closed Project

Publication Date

Fall 1990

Course Title

Engineering Management

Course Number

EGMT 541


We attempt to identify to what extent Total Quality Management (TQM) concepts can be adopted, outside the manufacturing industry, into engineering service organizations. The principles of a leading quality management expert, Philip Crosby, are examined. Our research lead to a hypothesis that organizational implementation of TQM concepts would require a change in management approach and bring about a "paradigm shift" toward the human subsystem. In order to provide better quality in service organizations, the human subsystem obviously had to be improved. Survey results of ninety top engineering design service firms confirmed widespread management knowledge of quality improvement concepts of TQM, zero defects, "do it right the first time," etc., and the implementation of quality improvement programs in the work place. The implementation of quality improvement implies a paradigm shift in engineering management toward the human subsystem.


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