Document Type


Publication Date

Summer 2013


Antonie Jetter

Course Title

Human Side of Technology Management

Course Number

ETM 519/619


Supervision of employees, Employee orientation, Portland State University


Portland State University (PSU) is Oregon’s largest university and houses a large and diverse set of faculty, staff, and administrators. With such a large population and a constantly changing landscape of budgets and institutional requirements, Portland State is continually hiring, developing, and transitioning its workforce. Studies in the last decade have shown that by focusing on the onboarding process, retention and job effectiveness can be significantly enhanced. [1] In the summer of 2012, under the direction of the Vice President of Finance and Administration, a Strategic Onboarding committee was formed to evaluate existing processes and make recommendations on implementing a formal onboarding process for the institution. In August of 2012, a formal proposal for deliverables was formulated and three phases of implementation defined. By December of the same year, the majority of phase 1 deliverables were completed and outreach had begun. As part of the evaluation of the enhanced processes, a survey was conducted to individuals “onboarded” between July 2012 and July 2013. In this report, we will discuss the key elements of a successful onboarding program from existing literature and compare that against the deliverables of Portland State’s strategic onboarding efforts. An analysis of the survey data will provide clues as to the effectiveness of the program as well as show possible weaknesses and areas for improvement as the committee’s charge is completed in the active and upcoming phases.


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