Document Type

Closed Project

Publication Date

Fall 1991


Dundar F. Kocaoglu

Course Number

EMGT 520


In our study, we have shown how Total Quality Management (TQM) has evolved as a competitive strategy involving continuous improvement of products, processes, and services to enhance quality, reduce costs, improve productivity, and increase total customer satisfaction.


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This project is only available to students, staff, and faculty of Portland State University.

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