Document Type

Closed Project

Publication Date

Spring 2010


Antonie Jetter

Course Title

Human Side of Technology Management

Course Number

ETM 519/619


Employee retention, Labor turnover -- Reduction, High technology industries -- Management -- Case studies, Technology -- Management


The purpose of this project is to understand the retention issue, which is very critical to the human resource management in the organization. Companies which retain valuable employees actually retain the asset of intelligence. Organizations have to bear massive costs associated with turnover, which may conduct directly or indirectly to the management reporting or budget system.

The volunteer turnover rate is one of the scales to evaluate the success of company’s retention policies. To understand retention, one needs to understand its relation to many factors which may affect the retention. So in this project, we develop a framework which reflects the relationship between employee turnover rate and firm performance. The framework is built from both employee’s side and company’s side on the basis of literature review and survey conducted to the ETM students. Then we implement the model in the Google case study to see what Google achieves its retention policies.

The results in this study could help the technology companies better understand their retention issue, and the technology companies could use the results for possible strategic decisions. In addition, the human resource department could use the results to modify the current retention policies for retaining valuable employees. The study provides a basis for further research.


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This project is only available to students, staff, and faculty of Portland State University

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