Document Type

Closed Project

Publication Date

Spring 1992

Course Title

Individual Study

Course Number

EMGT 505


With the increased emphasis on the quality of products, consumers look to warranties as financial guarantees of a product's reliability. The nature and extent of the warranty affect the sales, market share, costs and profits of many businesses. In some cases warranties are viewed as essential to the manufacturer's competitive position. Consumers, on the other hand, must decide between products with differing warranties or between different warranty options for the same product. The problem of calculating the costs and benefits of warranty policies is an important one.


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