Document Type

Closed Project

Publication Date

Winter 2009


Tugrul Daim

Course Title

Management of Engineering and Technology

Course Number

ETM 520/620


Mass transportation has been growing over time, but it is not being utilized to its full potential. Using Portland as the case study we would try to develop a system that would help increase the ridership of the existing transport system. The main problem we are addressing is that the train or Trimet is not able to serve the passengers who live or work far away from the max stations. There could be many reasons why someone would not want to use public transportation, including rush at the peak hours, safety and other problems. So, in this paper we have developed a framework to design a system that relys on what the customer needs are using the QFD model.


This project is only available to students, faculty, and staff of Portland State University.

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