Richard R. Deckro
Total Quality Management II
We present a plan to implement Total Quality Management in the Microcomputer Labs of PSU. Current problems in the labs were identified, with the major concern being the hassle in the check in/out process. A detailed flow diagram was developed to clarify the process.
Daim, Tugrul and Ayabakan, Mehmet Murat, "Determine the Plan for the Implementation of TQM in the
Microcomputer Labs of PSU" (1993). Engineering and Technology Management Student Projects. 917.