Document Type

Closed Project

Publication Date

Spring 1993

Instructor

Richard R. Deckro

Course Title

Total Quality Management

Course Number

EMGT 510

Abstract

The author discusses statistical tools used in the measurement of costumer satisfaction. The tools have no meaning unless they are framed within the Total Quality Management (TQM) context.

Description

This project is only available to students, staff, and faculty of Portland State University.

Persistent Identifier

http://archives.pdx.edu/ds/psu/24117

Share

COinS