The Use of Statistical Methods in the Measurement of Customer Satisfaction

Authors

Daryl L. Millard, Portland State University

Document Type

Closed Project

Publication Date

Spring 1993

Instructor

Richard R. Deckro

Course Title

Total Quality Management

Course Number

EMGT 510

Abstract

The author discusses statistical tools used in the measurement of costumer satisfaction. The tools have no meaning unless they are framed within the Total Quality Management (TQM) context.

Rights

In Copyright. URI: http://rightsstatements.org/vocab/InC/1.0/ This Item is protected by copyright and/or related rights. You are free to use this Item in any way that is permitted by the copyright and related rights legislation that applies to your use. For other uses you need to obtain permission from the rights-holder(s).

Comments

This project is only available to students, staff, and faculty of Portland State University.

Persistent Identifier

http://archives.pdx.edu/ds/psu/24117

Citation Details

Millard, Daryl L., "The Use of Statistical Methods in the Measurement of Customer Satisfaction" (1993). Engineering and Technology Management Student Projects. 979.
http://archives.pdx.edu/ds/psu/24117