Richard R. Deckro
Total Quality Management
Today's travelers are faced with perplexing decisions when traveling unfamiliar highways. At some time during their trip, they will need to get fuel, eat, and find a place to rest or sleep. But which exit should they take? Which gas station has the lower prices or offers mechanical services? Which restaurants offer what type of food and what is today's special? Is the best hotel the one right off the highway? What are the rates and which one has vacancies? Travelers guess at the answers to these questions, since timely and accurate information is usually not available.
Buescher, Edward L.; Daim, Tugrul; Kuzmack, John; Sandoval, Alfredo P.; and Teeter, James R., "Trip: Traveler/Retailer Information Program" (1993). Engineering and Technology Management Student Projects. 987.