Document Type

Closed Project

Publication Date

Spring 1993


Richard R. Deckro

Course Title

Total Quality Management

Course Number

EMGT 510


Today's travelers are faced with perplexing decisions when traveling unfamiliar highways. At some time during their trip, they will need to get fuel, eat, and find a place to rest or sleep. But which exit should they take? Which gas station has the lower prices or offers mechanical services? Which restaurants offer what type of food and what is today's special? Is the best hotel the one right off the highway? What are the rates and which one has vacancies? Travelers guess at the answers to these questions, since timely and accurate information is usually not available.


This project is only available to students, staff, and faculty of Portland State University.

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