Document Type
Closed Project
Publication Date
Summer 1993
Instructor
Dragan Milosevic
Course Number
EMGT 560
Abstract
This study identifies a performance measurement system for a small Architecture and Engineering (A&E) firm planning to embark on a Total Quality Management program. Data from interviews with several A&E firms regarding their TQM efforts indicated that over 70% of the firms used client performance surveys as measures, while more than 25% used no measurement systems at all. The conclusion is: A&E firms can and should, implement measures of design efficiency and customer satisfaction.
Rights
In Copyright. URI: http://rightsstatements.org/vocab/InC/1.0/ This Item is protected by copyright and/or related rights. You are free to use this Item in any way that is permitted by the copyright and related rights legislation that applies to your use. For other uses you need to obtain permission from the rights-holder(s).
Persistent Identifier
http://archives.pdx.edu/ds/psu/24136
Citation Details
Mische, Eric; Nguyen, Nguyet Angie; and Walsh, Scott, "Development of a TQM Performance Measurement System for
Use in Architecture and Engineering Firms" (1993). Engineering and Technology Management Student Projects. 998.
http://archives.pdx.edu/ds/psu/24136
Comments
This project is only available to students, staff, and faculty of Portland State University.