Document Type

Closed Project

Publication Date

Summer 1993

Instructor

Dragan Milosevic

Course Number

EMGT 560

Abstract

This study identifies a performance measurement system for a small Architecture and Engineering (A&E) firm planning to embark on a Total Quality Management program. Data from interviews with several A&E firms regarding their TQM efforts indicated that over 70% of the firms used client performance surveys as measures, while more than 25% used no measurement systems at all. The conclusion is: A&E firms can and should, implement measures of design efficiency and customer satisfaction.

Description

This project is only available to students, staff, and faculty of Portland State University.

Persistent Identifier

http://archives.pdx.edu/ds/psu/24136

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