Title
Development of a TQM Performance Measurement System for Use in Architecture and Engineering Firms
Document Type
Closed Project
Publication Date
Summer 1993
Instructor
Dragan Milosevic
Course Number
EMGT 560
Abstract
This study identifies a performance measurement system for a small Architecture and Engineering (A&E) firm planning to embark on a Total Quality Management program. Data from interviews with several A&E firms regarding their TQM efforts indicated that over 70% of the firms used client performance surveys as measures, while more than 25% used no measurement systems at all. The conclusion is: A&E firms can and should, implement measures of design efficiency and customer satisfaction.
Persistent Identifier
http://archives.pdx.edu/ds/psu/24136
Citation Details
Mische, Eric; Nguyen, Nguyet Angie; and Walsh, Scott, "Development of a TQM Performance Measurement System for
Use in Architecture and Engineering Firms" (1993). Engineering and Technology Management Student Projects. 998.
https://pdxscholar.library.pdx.edu/etm_studentprojects/998
Description
This project is only available to students, staff, and faculty of Portland State University.