Presentation Type

Presentation

Description

This session examines the methods and results of a usability project assessing the Reed College Library’s interlibrary loan (ILL) program. Employing a service design approach (including “guerrilla”-style web usability studies, user surveys, and student worker interviews), the Reed Library User Experience (LUX) team worked closely with library users and staff to understand the various processes that make up the ILL user experience.

Though this session will focus on Reed’s ILL usability project as its example, it will be especially concerned with exploring tools and methods that could be used to conduct similar projects at other institutions.

Learning Outcomes

Attendees will leave this session with simple and low cost strategies for conducting ongoing usability studies of interlibrary loan (and other) services. They will also be introduced to the service design methodology as a viable method for understanding user needs and expectations of library services.

Conference Track

User Experience/Understanding Users

Comments/Notes

Room: SMSU 294

Start Date

31-3-2017 11:15 AM

End Date

31-3-2017 12:00 PM

Persistent Identifier

http://archives.pdx.edu/ds/psu/19098

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Mar 31st, 11:15 AM Mar 31st, 12:00 PM

Help the Library Receive Candy: The ILL Usability Project at Reed College

This session examines the methods and results of a usability project assessing the Reed College Library’s interlibrary loan (ILL) program. Employing a service design approach (including “guerrilla”-style web usability studies, user surveys, and student worker interviews), the Reed Library User Experience (LUX) team worked closely with library users and staff to understand the various processes that make up the ILL user experience.

Though this session will focus on Reed’s ILL usability project as its example, it will be especially concerned with exploring tools and methods that could be used to conduct similar projects at other institutions.