Document Type

Technical Report

Publication Date



Older people -- Housing -- Oregon -- Portland, Older people -- Services for, Older people -- Transportation -- Oregon, Older people


This report describes the third round of consumer satisfaction surveys conducted with users of Aging and Disabilities Resource Connections (ADRC) of Oregon. The telephone survey was conducted between October 18 and November 2, 2013 and focused on three of the core ADRC functions: 1) information, referral, and awareness; 2) options counseling (OC); and 3) streamlined eligibility determination for public programs. The ADRC Advisory Committee had previously established benchmarks to be used in determining success for many aspects of the program described in this report.


This is the Final Report. Submitted to Oregon State Unit on Aging, Department of Human Services

Persistent Identifier