Project Purpose
The Twenty-First Century Learning Ecosystem Opportunities (21CLEO) research project sought to identify the factors that support frontline service workers as they engaged in workplace-sponsored learning activities that support the development of 21st-century skills. These skills include specific workplace skills, digital literacy, English language and literacy, problem-solving, and foundational academic skills. The voice of the working learner is central to this study.

This project was made possible in part by a Walmart Foundation Grant.

Project Team
This research was a collaborative effort with contributions made by a core team of researchers at Portland State University, the University of Arizona, and World Education. The research team was advised by a convening of working learners and key stakeholders.

Data Collection and Analysis
The study included an expansive and iterative approach. Data include semi-structured interviews of frontline service workers and key stakeholders. The iterative nature of data collection and analysis ensures that questions and processes are relevant to stakeholders and working learners. The research used a qualitative design that included interviews with working learners (N=27) and key stakeholders (N=17). Seven working learners were interviewed multiple times over the course of three years.

Findings and Outcomes


Browse the 21st Century Learning Ecosystem Opportunities (21CLEO) Research Project Collections:

21CLEO Presentations and Publications

21CLEO Research Project Blog Posts

21CLEO Research Project: Briefs, Reports, and Infographics