Document Type

Technical Report

Publication Date



Adult literacy, Computer assisted instruction, Digital divide


This document shares qualitative analysis and findings from a 3 year research effort focused on digital problem solving. Key concepts emerging from the analysis are operationally defined. The document describes how individuals engaged in digital problem solving and describes their cognitive and affective strategies. The analysis reveals the vital role of examining digital problem solving through a diversity of contexts. Different contexts require the use of a range of approaches applied in different ways for different purposes. Data suggest that the number, frequency, and complexity of contexts in which an individual is familar plays an important role in how individuals engage in digital problem solving and the challenges and successes they experience. Illustrative examples provided are drawn from the data of more and less experienced digital problem solvers.

Persistent Identifier