Richard F. Deckro
Total Quality Management II
Businesses typically establish goals, measure performance relative to those goals, and motivate employees to improve results. Now, in the era of Total Quality Management (TQM) are the historical methods for setting goals, measuring performance and motivating employees being replaced by new approaches? If they are being replaced, then what methods are appropriate in a TQM environment? This paper addresses goals, measurements, and motivation in the context of TQM and in comparison to some of past practices and studies.
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Kangas, Eric, "Effective Goals, Measurements, and Motivation for Total
Quality Management" (1994). Engineering and Technology Management Student Projects. 1259.