Development of Self Directed Work Teams in Clackamas County Department of Utilities

Authors

Art Louie, Portland State UniversityFollow
Thomas A. Rak, Portland State University
Don Smith, Portland State University
Rini Tanoko, Portland State UniversityFollow
Ela Whelan, Portland State University
Wira Yuwana, Portland State University

Document Type

Closed Project

Publication Date

Winter 1994

Instructor

Richard F. Deckro

Course Title

Total Quality Management I

Course Number

EMGT 510/610

Abstract

Clackamas County Department of Utilities (DOU) reorganized to flatten the hierarchical structure and develop Self-Directed Work Teams. Surveys and an interview were conducted to determine the level of success of this effort. The change process is meeting resistance. Some elements of change were analyzed, and four major causes were identified. The team recommend that DOU continue to implement the reengineering process.

Rights

In Copyright. URI: http://rightsstatements.org/vocab/InC/1.0/ This Item is protected by copyright and/or related rights. You are free to use this Item in any way that is permitted by the copyright and related rights legislation that applies to your use. For other uses you need to obtain permission from the rights-holder(s).

Comments

This project is only available to students, staff, and faculty of Portland State University.

Persistent Identifier

http://archives.pdx.edu/ds/psu/24188

Citation Details

Louie, Art; Rak, Thomas A.; Smith, Don; Tanoko, Rini; Whelan, Ela; and Yuwana, Wira, "Development of Self Directed Work Teams in Clackamas County Department of Utilities" (1994). Engineering and Technology Management Student Projects. 1269.
http://archives.pdx.edu/ds/psu/24188