Document Type

Closed Project

Publication Date

Winter 1994

Instructor

Richard F. Deckro

Course Title

Total Quality Management I

Course Number

EMGT 510/610

Abstract

Total Quality Management is a quality philosophy that is popular today. Consolidated Metco does not use this philosophy. One of the main tenets of TQM is that management must support the process. Management personnel were interviewed for their attitudes concerning TQM. They were somewhat hostile to TQM. Con Met quality was assessed using the Malcolm Baldridge Award criteria. The author would not recommend a TQM program at Con Met.

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Comments

This project is only available to students, staff, and faculty of Portland State University.

Persistent Identifier

http://archives.pdx.edu/ds/psu/24196

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