Document Type
Closed Project
Publication Date
Winter 1994
Instructor
Richard F. Deckro
Course Title
Total Quality Management I
Course Number
EMGT 510/610
Abstract
Today, customers' satisfaction is the critical key for success; not only to give services, but also to satisfy customers needs. This paper presents brief steps for an environmental laboratory to satisfy their customers by increasing quality service. Providing poor quality will hurt profit. Achieving customer satisfaction can be done through 3 steps. A manager should master TQM. Thus, this paper concludes that quality service by implementing TQM does not work only in the industry but also in the environmental laboratory.
Rights
In Copyright. URI: http://rightsstatements.org/vocab/InC/1.0/ This Item is protected by copyright and/or related rights. You are free to use this Item in any way that is permitted by the copyright and related rights legislation that applies to your use. For other uses you need to obtain permission from the rights-holder(s).
Persistent Identifier
http://archives.pdx.edu/ds/psu/24197
Citation Details
Tanoko, Riniwati, "Customers' Satisfaction in the Environmental Laboratory" (1994). Engineering and Technology Management Student Projects. 1278.
http://archives.pdx.edu/ds/psu/24197
Comments
This project is only available to students, staff, and faculty of Portland State University.