Document Type

Closed Project

Publication Date

Winter 2003


Dragan Milosevic

Course Title

Independent Study

Course Number

EMGT 506/606


Executive Summary

Kaiser Permanente is America’s largest not- for-profit health maintenance organization, serving 8 million members in 11 states and District of Columbia. Like many HMO today, Kaiser Permanente is experiencing increasing demands for more information, continued price pressures, and increased customer service expectations. To remain competitive in the marketplace, to improve its customer service, and to reduce its administrative costs, Kaiser Permanente has to initiate projects to define its web strategy from Health Plan and administrative Services perspective. eHealth Care project is to help Kaiser Permanente with its eOperation initiatives. This project provides scope of eIntiatives and will provide Kaiser Permanente with strategic information and recommendation that can be used quickly to move forward with right solution. This report is designed to save considerable time and effort, help to reduce risk and avoid pitfalls, and increase the success potential for Kaiser initiative.


This project is only available to students, staff, and faculty of Portland State University

Persistent Identifier