Reengineering the Customer Service at XCOM, Inc.

Authors

Mehmet Can Erginsoy, Portland State University
Dan Onu, Portland State University
Jirasak Tungkawachara, Portland State University

Document Type

Closed Project

Publication Date

Summer 2001

Instructor

Dragan Milosevic

Course Title

Reengineering

Course Number

EMGT 563/663

Subjects

Reengineering (Management) -- Case studies, Reengineering (Management) -- Applications to customer service, Call centers -- Management

Abstract

This project focuses on reengineering customer service procedures at XCOM, Inc.

Rights

In Copyright. URI: http://rightsstatements.org/vocab/InC/1.0/ This Item is protected by copyright and/or related rights. You are free to use this Item in any way that is permitted by the copyright and related rights legislation that applies to your use. For other uses you need to obtain permission from the rights-holder(s).

Comments

This project is only available to students, staff, and faculty of Portland State University

Persistent Identifier

http://archives.pdx.edu/ds/psu/24790

Citation Details

Erginsoy, Mehmet Can; Onu, Dan; and Tungkawachara, Jirasak, "Reengineering the Customer Service at XCOM, Inc." (2001). Engineering and Technology Management Student Projects. 2142.
http://archives.pdx.edu/ds/psu/24790