Document Type

Closed Project

Publication Date

Summer 2001


Dragan Milosevic

Course Title

Engineering Management Synthesis

Course Number

EMGT 590


Gymnasiums -- Consumer satisfaction -- Evaluation, Consumer satifaction -- Statistical methods, Portland State University. Peter W. Stott Center -- Management


The aim of this research paper is identifying the customer satisfaction factors that effect Peter Stott Center gymnasium. We apply methodologies from the literature review to develop our methodology. We use preliminary survey, observation, interview, and questionnaire to collect the data After that, we analyze the data by using statistic method such as arithmetic average method, standard deviation method and regression analyze method. In order to get the results, we have run these methods through Microsoft Excel 2000 software. Finally, we compare between the results from literature review and our research. Then we discuss why both results are different.


In Copyright. URI: This Item is protected by copyright and/or related rights. You are free to use this Item in any way that is permitted by the copyright and related rights legislation that applies to your use. For other uses you need to obtain permission from the rights-holder(s).


This project is only available to students, staff, and faculty of Portland State University

Persistent Identifier