Document Type

Closed Project

Publication Date

Spring 2011


Antonie Jetter

Course Title

Human Side of Technology Management

Course Number

ETM 519


Training is a necessary part of all modern employment. Employee development is a different kind of process involving long term mentorship and continuing follow-up of results which can be particular to high technology firms. However, significant costs are associated with both kinds of endeavors. Can a tangible, monetary value be placed on training and development? Our hypothesis is that it can, but that training offers largely intangible benefits to companies such as improvements in employee attraction, motivation, and retention. Examples from literature and a custom survey distributed to mid-level managers in several high-tech Portland firms resulted in confirmation of our hypotheses that employee development offers few tangible but many intangible benefits which can improve employee performance.


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