Document Type

Closed Project

Publication Date

Spring 2010


Antonie Jetter

Course Title

Human Side of Technology Management

Course Number

ETM 519/619


Internship programs -- Oregon -- Case studies, High technology industries -- Management -- Case studies, Technology -- Management, Mentoring


This paper takes us through the process of designing a Mentorship Toolkit for the internship program at a medical device company, BIOTRONIK, where mentoring is an integral part of each intern’s experience. In order to design the toolkit, this paper explores the mentoring literature and insight directly from those receiving the assistance, interns, to create a Mentorship Toolkit. The literature establishes two primary elements necessary for a toolkit. First, ‘Planning’ is the structure and preparation associated with how the mentor can help the intern achieve the objectives. Secondly, ‘Communication’ refers to the tools within the framework to help the mentor create rapport, to motivate, to interact, and ultimately to guide the intern through their time together. In total, 11 tools emerge to round out the literature idealized toolkit. By interviewing the interns eight total tools were correlated with areas of improvement, thus a need. The corroboration of theoretical and practice provide the foundation of our recommendations for a toolkit to BIOTRONIK and the steps to move forward.


In Copyright. URI: This Item is protected by copyright and/or related rights. You are free to use this Item in any way that is permitted by the copyright and related rights legislation that applies to your use. For other uses you need to obtain permission from the rights-holder(s).


This project is only available to students, staff, and faculty of Portland State University

Persistent Identifier