Document Type
Closed Project
Publication Date
Summer 1992
Instructor
Hulya Yazici
Course Title
Engineering Management Synthesis
Course Number
EMGT 560
Abstract
This project suggests a methodology for identifying areas of concern within an engineering organization to achieve customer satisfaction. The paper implies continuing self-improvements through analysis of information obtained from clients. Factor analysis and Friedman tests revealed the problem areas for various projects. The results can aid the management to implement action plans to improve customer service.
Rights
In Copyright. URI: http://rightsstatements.org/vocab/InC/1.0/ This Item is protected by copyright and/or related rights. You are free to use this Item in any way that is permitted by the copyright and related rights legislation that applies to your use. For other uses you need to obtain permission from the rights-holder(s).
Persistent Identifier
http://archives.pdx.edu/ds/psu/22623
Citation Details
Acar, Alper; Dittmer, David; Huebschman, Paul; and Winton, Craig, "Case Study: Port of Portland Engineering Services - A
Methodology for Improving Customer Satisfaction" (1992). Engineering and Technology Management Student Projects. 763.
http://archives.pdx.edu/ds/psu/22623
Comments
This project is only available to students, staff, and faculty of Portland State University.