Document Type

Closed Project

Publication Date

Spring 1993


Richard R. Deckro

Course Title

Total Quality Management

Course Number

EMGT 510


The author details areas in need of benchmarking and ways projects are conducted. He also touches on this author's bent to engineer through benchmarking, telling about the power of QFD as a benchmarking tool. He also introduces a new idea, illustrating that benchmarking encompasses far more than the analytical and data intensive "Japanese" tool as an item for further investigation.


This project is only available to students, staff, and faculty of Portland State University.

Persistent Identifier