First Advisor

Samantha Underwood

Date of Award


Document Type


Degree Name

Bachelor of Science (B.S.) in Science and University Honors






Palliative treatment, Medical personnel, Telecommunication in medicine, COVID-19 (Disease), COVID-19 Pandemic (2020- ), Oregon Health & Science University, VA Portland Health Care System




The purpose of this study was to analyze the OHSU palliative care team response to the COVID-19 pandemic and the impact of modified pandemic operations on delivering care to patients. The study was conducted through interviews with members of the palliative care teams from the Oregon Health & Sciences University and the Portland Veteran Affairs Medical Center. Questions were asked to understand the changes in care due to the pandemic and their overall perception of these changes. Responses were analyzed through the qualitative analysis software NVIVO12. The findings of this study showed the challenges with telemedicine were limitations with communications and adapting to using technology, while the benefits of telemedicine were increased flexibility in time and access to patients. The study demonstrated that despite the challenges involved with providing palliative care during the pandemic, telemedicine was a viable and safe option to care for patients. In certain cases, remote work even provided more flexibility in meeting with patients and increased accessibility for providers to have interdisciplinary discussions.


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