First Advisor

Amanda Singer

Date of Award

Spring 6-2023

Document Type


Degree Name

Bachelor of Science (B.S.) in Conflict Resolution and University Honors


Conflict Resolution




Covid-19, Collaborative Governance, Facilitation, Alternative Dispute Resolution, Conflict Resolution, Zoom, Hybridization




The COVID-19 pandemic has had a profound effect on Collaborative Governance Facilitation, prompting a need to examine continuing impacts and repercussions. This study investigates the effects of COVID-19 on Collaborative Governance Facilitation by exploring the perspectives of facilitators who worked through this period. Using a qualitative approach, and incorporating elements of Grounded Theory and Phenomenology, a focus group was conducted with facilitators operating in the greater Pacific Northwest that identified several emerging themes and patterns in the facilitators' pandemic experiences. The analysis revealed significant insights in several key areas: the assessment phase, pace and productivity, equity and demographic differences, building relationships, navigating hostility, clients and cost, facilitator style, and working in hybrid environments. These findings shed light on the challenges and opportunities presented by Zoom facilitation and the continued prominence of virtual work.


In Copyright. URI: This Item is protected by copyright and/or related rights. You are free to use this Item in any way that is permitted by the copyright and related rights legislation that applies to your use. For other uses you need to obtain permission from the rights-holder(s).

Persistent Identifier