Document Type


Publication Date



Homelessness -- Oregon -- Portland, Homelessness -- Social aspects -- Case Studies


Executive Summary Excerpt:

Overview of the Program Portland Street Response (PSR), a program within Portland Fire & Rescue (PF&R), assists people experiencing mental health and behavioral health crises. The program operates daily from 8 AM to 10 PM and responds to calls throughout the city of Portland. The team consists of mental health crisis responders, community health medics/ EMTS, community health workers, and peer support specialists. PSR is dispatched from the Bureau of Emergency Communications (BOEC) when a caller reports one or more of the following and the individual has no known access to weapons and is not displaying physically combative or threatening behavior:

  1. A person who is possibly experiencing a mental health crisis, intoxicated, and/or drug affected. This person is either outside or inside of a publicly accessible space such as a business, store, or public lobby
  2. A person who is outside and down, not checked
  3. A person who is outside and yelling
  4. A person who needs a referral for services but does not have access to a phone


© 2023 Portland State University Homelessness Research & Action Collaborative

Persistent Identifier