Date of Publication


Document Type


Degree Name

Master of Social Work (MSW)


Social Work




Kaiser-Permanente Medical Care Program, Medical social work, Medical care -- Utilization



Physical Description

1 online resource (87 p.)


This study was an analysis of social work practice in a medical setting: analyzing the work of a medical social worker in an outpatient clinic located in a metropolitan area. The primary purpose of this descriptive study was to evaluate the performance of a medical social worker in a Kaiser-Permanente outpatient clinic and to determine if there were possible associations between social work intervention and patient utilization of existing services offered by the Kaiser Health Care system, also referred to herein as Kaiser. Specifically, the study attempted to determine if there were quantitative changes in patient contacts, and utilization of certain services such as clinic visits, telephone contacts, prescriptions, emergency room visits, hospitalizations, and physicians seen before and after social worker intervention. If there were changes, what were the direction and quantity? Did changes vary according to type of service? Did patient utilization of medical care vary according to the number of social work contacts?


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A practicum submitted in partial fulfillment of the requirements for the degree of Master of Social Work, Portland State University.

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