Portland State University. School of Social Work
Date of Publication
Master of Social Work (MSW)
Kaiser-Permanente Medical Care Program, Medical social work, Medical care -- Utilization
1 online resource (87 p.)
This study was an analysis of social work practice in a medical setting: analyzing the work of a medical social worker in an outpatient clinic located in a metropolitan area. The primary purpose of this descriptive study was to evaluate the performance of a medical social worker in a Kaiser-Permanente outpatient clinic and to determine if there were possible associations between social work intervention and patient utilization of existing services offered by the Kaiser Health Care system, also referred to herein as Kaiser. Specifically, the study attempted to determine if there were quantitative changes in patient contacts, and utilization of certain services such as clinic visits, telephone contacts, prescriptions, emergency room visits, hospitalizations, and physicians seen before and after social worker intervention. If there were changes, what were the direction and quantity? Did changes vary according to type of service? Did patient utilization of medical care vary according to the number of social work contacts?
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Sten, Pegi and Young, Liz Swint, "Social work intervention and patients' utilization of the Kaiser health care system" (1977). Dissertations and Theses. Paper 1903.