Portland State University. Department of Speech Communication
Date of Publication
Master of Science (M.S.) in Speech Communication
Patient satisfaction, Physician and patient, Communication in medicine
1 online resource (76 p.)
Patient dissatisfaction with the physician/patient relationship and medical care is well documented in both the lay press and the medical literature. This problem appears to stem from communication between physician and patient and is drawing increased attention from the communication discipline. Research conducted in interpersonal communication satisfaction theory provides a basis for this study of patient satisfaction with physician/patient communication and its relationship to the perceived quality of medical care.
This paper reports two sets of interviews with a total of 108 respondents on the topic of physician/patient communication which resulted in the identification of nine salient issues which appeared to contribute strongly to patient communication satisfaction. These issues are explained in terms of three areas of communication theory: control, empathy and confirmation.
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Foeller, Marguerite L., "Satisfaction and quality : patient perspectives in medical care" (1984). Dissertations and Theses. Paper 3295.