Portland State University. Department of Psychology
Leslie B. Hammer
Term of Graduation
Date of Publication
Master of Science (M.S.) in Psychology
Supervisors -- Attitudes, Work-life balance, Job satisfaction, Supervisors -- Employee rating of, Supervision of employees
1 online resource ([ix], 69 pages)
Balancing both work and non-work life is increasingly recognized as a challenge for employees, and supervisors are in a position to support employees in their efforts to do so. Supervisors who exhibit family-supportive behaviors in support of employees who juggle work and family roles show benefits for employees in terms of well-being and job outcomes. The purpose of this study was to take a more fine-grained look at family-supportive supervisor behaviors (FSSB) using daily surveys in order to advance understanding of how family-supportive behaviors work within-person. Another aim of the study was to examine perceived supervisor responsiveness (PSR) for the first time, to validate it against FSSB and job satisfaction, and to position it as a mediator of the positive effects of FSSB on job satisfaction. Participants consisted of 155 veterans from the broader Study for Employment Retention of Veterans who also completed a daily-survey study. A total of 1054 work days were considered in this study, an average of 6.8 days per person with a median of 6. A multi-level factor analysis showed that FSSB and PSR were distinct constructs at both the day-level (level-0) and person-level (level-1). FSSB, PSR, and job satisfaction showed within-person variation of 33%, 23%, and 35% respectively. A series of mixed-effects models were employed to test within-person relationships between the constructs of interest. As hypothesized, both FSSB and PSR showed significant within-person relationships with job satisfaction when examined as single predictors, γ10 = .160, p < .001 and γ10 = .231, p < .001, respectively. Examined simultaneously, FSSB was not a significant predictor of job satisfaction while PSR remained a significant predictor of job satisfaction. Analysis of mediation showed that PSR significantly mediated the relationship between FSSB and job satisfaction, showing support for another of this study's hypotheses. This study constitutes a step forward in understanding FSSB. Altogether, this study shows that perceptions of FSSB may be influenced by daily processes and these shifts influence feelings about the quality of the relationship one has with their supervisor as well as job satisfaction. The merits of this study and implications for future research on FSSB and PSR are discussed.
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Mahoney, Luke Daniel, "An Examination of Daily Family-Supportive Supervisor Behaviors, Perceived Supervisor Responsiveness and Job Satisfaction" (2020). Dissertations and Theses. Paper 5438.