Portland State University. Department of Psychology
Term of Graduation
Date of Publication
Master of Science (M.S.) in Psychology
Courtesy in the workplace, Nurses -- Job stress, Work environment -- Social aspects, Well-being
1 online resource (iv, 62 pages)
Interest in researching incivility has increased over the past two decades, as it is recognized as a pervasive issue in the workplace. Certain industries, such as healthcare, pose a higher risk for the aggressive encounters. Low intensity aggression, namely incivility, has a dangerous combination of high prevalence and invisibility that demands an understanding of the target's subsequent reaction process. Following rationale based on the Personality Systems Interaction (PSI) theory, this study proposes that the affective shift directly mediates the relationships between incivility exposure by coworkers and presumed behavioral and well-being outcomes at the day level in a daily diary design. A commonly observed outcome, strain, was operationalized by systolic blood pressure levels, offering an objective appraisal in contrast to the typical method of self-report. In addition, introducing procrastination as a novel behavioral outcome provides day-level cues for chronic outcomes such as work engagement. Based on theory and empirical evidence, this study contests that the capacity to regulate affect moderated by the availability of self-regulatory resources represented by the previous night's sleep quality, fully explains the relationship between incivility and its immediate outcomes, blood pressure and procrastination. Participants were 20 nurses from an organization located in the Boston metropolitan area. Results supported the relationship of incivility and affective shift with systolic blood pressure, but not procrastination. Furthermore, affective shift was not supported as a mediator for incivility's relationship with its outcomes. Implications, limitations, and future research directions will be discussed.
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McMahon, Katharine Lucille, "Nurse Can't Even: the Immediate Impact of Incivility on Affect, Well-being, and Behavior" (2020). Dissertations and Theses. Paper 5586.