First Advisor

Mary Gordon-Brannan

Term of Graduation

Spring 1997

Date of Publication


Document Type


Degree Name

Master of Science (M.S.) in Speech Communication: Speech and Hearing Sciences


Speech Communication




Stuttering -- Treatment, Portland State University



Physical Description

1 online resource (iv, 95 pages)


As consumers become more knowledgeable and more demanding of accountability, health care workers, including speech-language pathologists, are being required to justify the effectiveness of their work by documenting the results of their treatment programs. There are different ways to measure treatment outcomes. Outcomes may be measured qualitatively and/or quantitatively. Qualitative or subjective outcomes are difficult to define and measure and few studies of this type have been reported in the literature. Because few studies have been reported in the literature regarding client satisfaction, this area was investigated in this research project. The focus of this project was to ascertain whether previous clients believed they benefitted from stuttering intervention services received at the Portland State University (PSU) Speech and Hearing Clinic. The subjects surveyed were previous adult clients and parents of previous child clients. The parents responded as if they were the children who had received the service. The project also examined the subjects' attitudes regarding the clinical atmosphere and staff. Data analysis revealed that for the adult subjects who returned their questionnaires, 79% of their responses were positive, whereas 3% were negative, 14% were neutral, and 4% were not applicable. Of the parent questionnaires that were returned, 84% of their answers were positive, whereas 3 % were negative, 11 % were neutral, and 2% were not applicable. From a review of these figures, one could conclude that adults who attended the PSU Stuttering Disorders Clinic and parents who had children who participated in the PSU Stuttering Disorders Clinic believe that they or their children benefitted and that they had a positive attitude about the clinical atmosphere and staff. However, without negating the successful ratings given to the PSU Clinic, there were concerns noted regarding the reliability of these figures. These concerns included the response rate, potentially influenced responses, and the questionnaire design.


In Copyright. URI:

This Item is protected by copyright and/or related rights. You are free to use this Item in any way that is permitted by the copyright and related rights legislation that applies to your use. For other uses you need to obtain permission from the rights-holder(s).


If you are the rightful copyright holder of this dissertation or thesis and wish to have it removed from the Open Access Collection, please submit a request to and include clear identification of the work, preferably with URL.

Persistent Identifier