First Advisor

Jeffrey Robinson

Date of Publication

Winter 3-19-2013

Document Type


Degree Name

Master of Science (M.S.) in Communication






Patient satisfaction -- Research -- Oregon -- Portland, College students -- Health and hygiene -- Case studies, College students -- Medical care -- Case studies, Foreign Students -- Medical care -- Oregon -- Portland, Foreign Students -- Health and hygiene -- Oregon -- Portland, Communication in medicine



Physical Description

1 online resource (vii, 92 pages)


This study examines two groups -international and domestic students at Portland State University (PSU) - in terms of their motivations to seek university-health services, and their satisfaction with university-health services. The Theory of Motivated Information Management (W. A. Afifi & Weiner, 2004) served as the foundation for this study to examine the preferences of students in terms of the ways they seek information about their health concerns. Differences in international and domestic students' anxiety, efficacy, and satisfaction with physicians were supported. International students reported more anxiety than domestic students. Domestic students reported being more efficacious than international students when talking to a medical provider about a current medical issue. Also, international students reported higher satisfaction with a medical provider at their last university health services visit. First, subjects were asked if they currently have a medical concern for which they might consider consulting a physician at PSU health services. If this scenario applied, subjects were asked to rate a variety of possible, theoretically informed motivations for seeking medical information by consulting a physician, to test the Theory of Motivated Information Management. Second, subjects were asked if they have previously consulted a physician at PSU health services. If this scenario applied, subjects were asked to provide satisfaction ratings of the physician and staff. The results contribute to the understanding of information-seeking processes and support the theory's effectiveness in this situation, explaining where international and domestic students are significantly different in regard to their responses.


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