Publication Date


Document Type



Bus lines -- Fares -- Oregon -- Portland, Bus lines -- Fares -- Oregon -- Portland -- Equipment and supplies, Ticket printing machines, Passes (Transportation) Bus lines -- Fares, Bus lines -- Fares -- Equipment and supplies, Oregon -- Portland, light rail transit -- automatic ticket machines


The evaluation of the self-service fare collection demonstration has three principal purposes. The first is to determine how well, or to what extent, the project accomplished its stated objectives. The second is to measure the impacts of the project on the transit operator, transit users, persons who do not use transit, and the general community. The third purpose is to explain why the project succeeded or failed and why certain effects occurred while others did not. The latter is particularly important for determining the legal, institutional, social, and political circumstances under which a similar project would work in other areas or its transferability.

This memorandum describes data collection activities undertaken by Tri-Met and its contractors prior to implementation of self-service fare collection and presents the preliminary analyses of this data. Analyzing the pre-implementation data at an early enough stage will permit the Transportation systems Center (TSC), Peat, Marwick, Mitchell & Co., and Tri-Met to refine post-implementation data collection techniques and focus on those areas which the pre-implementation studies suggest are likely to be most fruitful.

The remainder of this memorandum discusses data collection and analysis used to evaluate operator attitudes and effects, rider attitudes and effects, and operating impacts prior to the implementation of self-service fare collection. The technical appendices contain copies of the survey instruments, computer printouts of the response to the surveys, and also a copy of Tri-Met's study of fare compliance. The latter is currently being reviewed as it was received too late for substantive evaluation or discussion in this memorandum.

Persistent Identifier