Published In

Journal of Public Affairs Education

Document Type

Article

Publication Date

4-9-2025

Subjects

Artificial intelligence, Nonprofit management, Artificial intelligence -- Data processing

Abstract

The use of artificial intelligence (AI) has opened up possibilities for nonprofit management, and practitioners are taking notice. A recent study revealed that nearly 90% of nonprofit organizations are interested in using AI (MacDonald, Citation2023). Another study indicated that more than half of the nonprofits surveyed use AI to support finance, human resources, communications, and mission-related (i.e., working with clients, program implementation, and grantmaking) functions (Herschander, Citation2024). Indeed, many of us likely know student-practitioners and nonprofit colleagues who leverage AI to help write donor thank-you notes, newsletters, grant proposals, and press releases and who work for nonprofits that incorporate chatbots to answer questions from website users or provide internal information to nonprofit employees on demand. Some may even use AI to help with donor prospecting, assessing candidates for employment, or screening beneficiaries for services (see Kanter et al., Citation2023). In an age of heightened competition for funding and volunteers and acute pressures to deliver performance improvements, there are strong incentives to draw on AI to support strategic and potentially innovative responses to ongoing challenges (Gooyabadi et al., Citation2024; see also Hackler & Saxton, Citation2007).

Rights

Copyright (c) 2025 The Authors Creative Commons License This work is licensed under a Creative Commons Attribution 4.0 International License.

DOI

10.1080/15236803.2025.2475589

Persistent Identifier

https://archives.pdx.edu/ds/psu/43486

Publisher

Informa UK Limited

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