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Presentation Type

Oral Presentation

Subjects

Asian Americans -- Social conditions, Asian Americans -- Public opinion, Race discrimination -- United States, Stereotypes (Social psychology), Discrimination in employment

Department

Psychology

Advisor

Benjamin Alberts

Student Level

Undergraduate

Abstract

Interpersonal discrimination associated with negative stereotypes among Asian Americans in the workplace explored through an experimental field study from the perspective of observers

and managers. Stereotypes such as Asian American’s are perceived submissive and lack communication skills are challenged in this study by a sales team comprised of Southeast and East Asian American sales associates with an objective to meet a set number of sales led by non-Asian managers who were primed to learn one of two scripts to encourage and enhance employee and customer experience. Managers intervening employee practices indicates lack of confidence in the individual and will be monitored by coders, covariates, observers, naïve observers trained to perform standardized customer behavior who will then report and rate interactions between management and associates based on behavior and word count scores. Experiences between managers and associates differed in script conditions revealing that managers showed signs of discrimination verbally and non-verbally when lacking confidence in Southeast and East Asian associates. The findings suggest discrimination being present in subtle forms towards Asian American employees in the workplace and may contribute to the stereotype in which Asian American’s are perceived as unfit in leadership roles.

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Persistent Identifier

https://archives.pdx.edu/ds/psu/35439

Symposium_Transcript_Alex.pdf (81 kB)
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An Experimental Field Study on Interpersonal Discrimination and the Asian American Experience in the Workplace

Interpersonal discrimination associated with negative stereotypes among Asian Americans in the workplace explored through an experimental field study from the perspective of observers

and managers. Stereotypes such as Asian American’s are perceived submissive and lack communication skills are challenged in this study by a sales team comprised of Southeast and East Asian American sales associates with an objective to meet a set number of sales led by non-Asian managers who were primed to learn one of two scripts to encourage and enhance employee and customer experience. Managers intervening employee practices indicates lack of confidence in the individual and will be monitored by coders, covariates, observers, naïve observers trained to perform standardized customer behavior who will then report and rate interactions between management and associates based on behavior and word count scores. Experiences between managers and associates differed in script conditions revealing that managers showed signs of discrimination verbally and non-verbally when lacking confidence in Southeast and East Asian associates. The findings suggest discrimination being present in subtle forms towards Asian American employees in the workplace and may contribute to the stereotype in which Asian American’s are perceived as unfit in leadership roles.

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