Academic BRASS Newsletter
Information services -- User education, Academic libraries, Libraries -- Marketing, Portland State University Library -- Collection development, Portland State University Library -- Budget -- Analysis
At a recent BRASS Virtual Discussion, business librarians commiserated over the shared frustration of having to say “no” regularly to resource requests (RUSA_BRASS, n.d.). As a midcareer business librarian, I still feel the discomfort after having said “no” numerous times. In this article, I will share some of the practices I have found helpful in responding to requests from business faculty for new databases or journals, especially when I have to say “no” without burning bridges.
Wu, K. (2021). Beyond “no”: Best practices for responding to resource requests. Academic BRASS Newsletter, 16(1).