In The Library with the Lead Pipe
Quality of life, Quality of work life
The article discusses ways on how to say a "no." It states that a person's ability to say "no" to taking a new project at work or another appointment affects the mental wellness and healthy work or life balance. William Ury, author of the book "The Power of a Positive No" argues that positive "no" affirms an individual's values and sends clear communication with others. It also provides various experiences of the other workers of how they approach in saying "no."
Ford, E. (2009). How Do You Say No?. In The Library With The Lead Pipe, 1-6