Consumer Satisfaction with Aging & Disability Resource Connection of Oregon: Round 6

Authors

Diana L. White, Portland State UniversityFollow
Allyson Stodola, Portland State University

Document Type

Technical Report

Publication Date

2019

Subjects

People with disabilities -- Services for -- Oregon, People with disabilities -- Counseling of -- Oregon, Older people -- Services for -- Oregon, Older people -- Counseling of -- Oregon, Community health services for older people, Community health services for people with disabilities -- Oregon

Abstract

This report describes findings from the sixth consumer satisfaction survey conducted with consumers or family members who are served by the Aging and Disability Resource Connection (ADRC) of Oregon, focusing on Call Center staff (or Information, Referral and Assistance; IR&A) and recipients of options counseling services. The Institute on Aging at Portland State University directed the project, partnering with Washington State University Social & Economic Research Center, who conducted the telephone survey between February 27 and April 5, 2019.

Description

The Consumer Satisfaction with Aging & Disability Resource Connection of Oregon: Round 6 has 7 parts to it. The Executive Summary is available when you click on the Download button. Parts 1 - 7 and Appendix A-B are available below in the Additional Files.

This is the final report submitted to Oregon State Unit on Aging, Department of Human Services

Persistent Identifier

https://archives.pdx.edu/ds/psu/34256

Citation Details

White, Diana L. and Stodola, Allyson, "Consumer Satisfaction with Aging & Disability Resource Connection of Oregon: Round 6" (2019). Institute on Aging Publications. 71.
https://archives.pdx.edu/ds/psu/34256