The authors acknowledge financial support provided by the Bonham Fund, University of Texas at Austin.
Journal of Marketing Research
Consumers -- Decision making, Shopping -- Decision making, Consumer behavior, Impulse buying, Motivation research (Marketing)
Previous studies of in-store decision making have assumed that motivations for unplanned purchases are homogeneous throughout a shopping trip. In response to this assumption, the authors develop a conceptual framework to explain how consumers’ internal (i.e., intrinsic) and external (i.e., extrinsic) motivations for unplanned purchases actually vary during a shopping trip. Two field studies and five online experiments provide evidence that the personality trait of buying impulsivity predicts differences in whether a shopper initially focuses on internal motivations (e.g., “because I love it”) or external motivations (e.g., “because it is on sale”) for unplanned purchases at the beginning of a shopping trip and, consistent with a mechanism of motivation balancing, that motivations for unplanned purchases change as a shopper satisfies their initial motivations. The studies also demonstrate how the level of buying impulsivity influences the effectiveness of point-of-purchase messages at stimulating unplanned purchases and consumers’ relative spending on unplanned purchases. Overall, these findings address conflicting results in previous shopping studies, advance the literature streams on consumer motivation and sequential choice, and contribute insights to enhance shopper-marketing programs.
Locate the Document
Suher, J., & Hoyer, W. D. (2020). The Moderating Effect of Buying Impulsivity on the Dynamics of Unplanned Purchasing Motivations. Journal of Marketing Research, 57(3), 548-564. Copyright © 2020 by American Marketing Association http://doi.org/10.1177/0022243720912284