The Adoption of Social Robots in Service Operations: A Comprehensive Review
Published In
Technology in Society
Document Type
Citation
Publication Date
3-1-2024
Abstract
A bibliometric analysis has been conducted by utilizing keywords and metadata acquired from the SCOPUS database. Following that, we focused on the adoption of social robots in service operations by conducting a systematic literature review of 79 articles shortlisted from Scopus, Web of Science, EBSCO Business Source Complete, and Google Scholar databases. We propose a research framework using the extended Antecedents, Decisions, Outcomes, and Technological-Organizational-Environmental framework, along with the applications and challenges with the adoption and diffusion of social robots in service operations. We found that social robots have mostly been adopted in the travel, tourism, hotel, and hospitality industries.
Rights
© 2023 Elsevier Ltd.
Locate the Document
DOI
10.1016/j.techsoc.2023.102441
Publisher
Elsevier
Citation Details
Vishwakarma, L. P., Singh, R. K., Mishra, R., Demirkol, D., & Daim, T. (2023). The adoption of social robots in service operations: A comprehensive review. Technology in Society, 102441.