First Advisor

Kenneth Bagley

Date of Award


Document Type


Degree Name

Bachelor of Arts (B.A.) in International & Global Studies: Global Studies and University Honors


International and Global Studies


Nonverbal communication -- Cross-cultural studies, Business communication -- United States, Business communication -- Japan, Intercultural communication




As an increasing number of people travel overseas each year for tourism or business, they are likely to be involved in some form of communication with people of different language and cultural background. In such situations, Americans often experience difficulty in communicating with non-Americans because of language barrier as well as cultural differences. In addition to language and culture differences, one aspect of intercultural communication that is often overlooked and yet vitally important is the role of nonverbal factors plays in achieving effective communication. The purpose of this study is, first, to learn the importance of nonverbal communication and what factors that are likely to affect the course of effective and successful communication with people of different cultures. Second, this study focuses on the effect of such nonverbal factors that are present and likely to affect the communication process in the business setting between American business people and Japanese counterparts. The implication of this study is that it is important to know the different non-verbal communication factors that are present in the business setting between Japan and the U.S. in order to achieve sufficient communication in intercultural business setting.


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