Date of Award
International and Global Studies
Nonverbal communication, Business communication -- Japan, Business communication -- United States, Intercultural communication
As an increasing number of people travel overseas each year for tourism or business, they are likely to be involved in some form of communication with people of different language and cultural background. In such situations, Americans often experience difficulty in communicating with non-Americans because of language barrier as well as cultural differences. In addition to language and culture differences, one aspect of intercultural communication that is often overlooked and yet vitally important is the role of nonverbal factors plays in achieving effective communication. The purpose of this study is, first, to learn the importance of nonverbal communication and what factors that are likely to affect the course of effective and successful communication with people of different cultures. Second, this study focuses on the effect of such nonverbal factors that are present and likely to affect the communication process in the business setting between American business people and Japanese counterparts. The implication of this study is that it is important to know the different non-verbal communication factors that are present in the business setting between Japan and the U.S. in order to achieve sufficient communication in intercultural business setting.
Ozawa, Chi D., "Nonverbal Communication in Business Setting Between Japan and the U.S." (2017). University Honors Theses. Paper 489.