Sponsor
Portland State University. Conflict Resolution Program
First Advisor
Rachel Cunliffe
Date of Publication
Summer 8-3-2017
Document Type
Thesis
Degree Name
Master of Arts (M.A.) in Conflict Resolution
Department
Conflict Resolution
Language
English
Subjects
International business enterprises -- Japan -- Cross-cultural studies, International business enterprises -- Japan -- Personnel management, Conflict management -- Japan, Interpersonal conflict -- Japan -- Cross-cultural studies, Culture conflict -- Japan -- Management, Employee retention
DOI
10.15760/etd.5822
Physical Description
1 online resource (viii, 94 pages)
Abstract
The aim of this thesis was to identify and analyze workplace conflict by enquiring into the nature of conflict, conflict management, and human resources (HR) strategies for conflict management in international companies based in Japan (ICBIJ). This study explores one part of a conflict system comprising cultural issues, HR strategies, conflict, and its effect on retention. The research question is "What is the nature of the conflict experienced by Japanese workers in international companies based in Japan and what type of conflict management do they access?" 16 Japanese workers were surveyed yielding qualitative and qualitative data. Findings indicate that workplace conflicts are both interpersonal and organizational. Participants used a variety of strategies to manage conflict which varied depending on the type of conflict and the rank of the participant. The findings indicate gaps between the ideal situation as described in the literature and reality.
Rights
In Copyright. URI: http://rightsstatements.org/vocab/InC/1.0/ This Item is protected by copyright and/or related rights. You are free to use this Item in any way that is permitted by the copyright and related rights legislation that applies to your use. For other uses you need to obtain permission from the rights-holder(s).
Persistent Identifier
http://archives.pdx.edu/ds/psu/22153
Recommended Citation
Le, Tomoko Shinohara, "What is the Nature of the Conflict Experienced by Japanese Workers in International Companies Based in Japan and What Type of Conflict Management Do They Access?" (2017). Dissertations and Theses. Paper 3938.
https://doi.org/10.15760/etd.5822
Included in
Communication Commons, International Business Commons, Japanese Studies Commons, Peace and Conflict Studies Commons